Product Details

SERP Cloud Contact Center

An all-in-one, AI-powered omnichannel platform
  • A single-agent interface seamlessly blends concurrent conversations and channels
  • It uses a common routing engine for all interaction types so you can easily control utilization and agent blending
  • conversations are delivered to the employees who are best equipped to handle them
  • Context about each customer & complete interaction history let agents understand who each customer is and know each unique journey