SERP Cloud Contact Center
An all-in-one, AI-powered omnichannel platform
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A single-agent interface seamlessly blends concurrent
conversations and channels
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It uses a common routing engine for all interaction
types so you can easily control utilization and agent
blending
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conversations are delivered to the employees who are
best equipped to handle them
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Context about each customer & complete interaction
history let agents understand who each customer is
and know each unique journey